Delivering Services Remotely: A strategy That Brings Business Prosperity
Nowadays, technology has brought many practicalities. One of them is videoconferencing, which results in the possibility of online calls to companies.
However, this concept can also bring some challenges regarding mechanization, such as:
Distancing from crucial points of the conversation, generating time delays that could have been avoided in a physical conversation;
The "dehumanization" of companies can drive away future connections
Therefore, it is up to us, service providers, to offer a valid experience to whom we propose to relate online.
We have selected 5 reflections for your company or channel to follow right now, since most of the services are online (including ours!).
Online meeting can allow for varying cultures in your attendance. MatchUp, for example, has professionals from all over the world, so we can complement each other about the culture of these diverse locations and be more assertive in global campaigns.
Internet requires trust. When contact is not face to face, we are encouraged to express ourselves more truthfully so that we can be effective in our message. This is a very important point to encourage new habits of productivity and confidence to deliver and receive what is being promised;
Getting around today is uncomfortable. Answering via the web is practical, reduces costs and keeps both sides in perfect comfort for productive conversation. The lack of stress and pressure that the physical encounter demands is extinguished in this concept, facilitating cordiality;
The economics of a physical space allows for cheaper products and services, as it avoids additional expenses such as renting space, transportation or equipment.
Good long-term connections can become a friendship, and in this case it can become an eye to eye conversation opportunity. This moment is sure to be special. So the remote service is capable of generating relationship.
For this contact to be satisfactory, we depend on some intermediate platforms. Check out channels that facilitate this communication (all already tested by us!):
The video chat conversation on Slack is very good. To this day has not brought us problems with locking neither voice nor video. But it doesn't show each person of the group with the same size: just who spoke last or who is speaking as full screen. Allows screen sharing, but not viewing for yourself, so you may forget to unshare (I've been through this, lol). Another really cool feature of Slack's screen sharing is the ability to write and draw on the other person's screen, so that you can quickly and fun show a specific point. Slack also features "Picture in Picture" mode, which allows you to stay on call while performing other tasks (and the small screen shows the person who's speaking at the moment, or the last one who did).
Discord is our second favorite. Besides being free, it does not lock much, just sometimes. When the conversation is in a group, it allows you to see everyone at the same time, including yourself, and it makes you safer. Also allows screen sharing. It also offers "Picture in Picture" but just while you’re inside the platform, that allows meeting with up to 10 people.
Skype is no longer what it was before. The only function offered by it is the video call, so it should be the best one, right? But it still has many bugs and crashes. The interface allows group viewing, but not simultaneously. On the bright side, it recently launched Skype for Business, which allows you to connect with up to 250 people.
Finally, here are some tips for remote care to work and be a thriving strategy:
Organize pre-meeting agenda: What is the purpose? Who are the gifts and what questions do I have to ask them? Always writing down dates and times;
Work with notes: Annotation is important to keep our head lighter and allow us to remember more accurately what was said. In addition, the notes prove any counter words that may occur in the future and avoid discussions;
Make visual presentations: Being away requires more clarity of information. Having a slide with outlined information facilitates the didactics of the meeting and guides you to a deeper understanding of what is being said. In addition, it can be sent to meeting attendees for future reminders of what was raised at that time;
Be in the right environment for the moment: There is no point in the practicality of remote meeting if it is not well used. Being in a noisy environment does not help in passing messages and brings discomfort to those on the other side. In addition, preparing the space and setting shows professionalism and care.
Thus, it is noted that today's remote experience needs to be easy and memorable. Must meet deadlines, times and demands to continue existing. Even remotely, it is possible to create a differentiated service. One does not have to be face to face to establish good service processes and this is something to think about considering all these benefits.